Shipping Policy

What are the shipping costs?

WonderSpark offers free shipping on orders over €20 within the Netherlands and Belgium.

Will I receive an order confirmation?

Yes, every completed order is confirmed by email with an official order confirmation.

Can I change or cancel an order?

Yes, this is possible if you email us before 5:00 PM on the same day at info@wonderspark.nl, including your name, order number, and order date. If the order is already being processed, you can only cancel by returning the package after receiving it.

How can I track my order?

After placing your order, you will receive a confirmation email containing a track & trace link. Click on this link to view your shipment status in real time. You can also log into our website and go to the Order History section to track your order.

Not at home during delivery?

If you are not home at the time of delivery, your package will be stored for 7 days at a PostNL or Bpost location. You will receive a notification with the pickup details. After 7 days, the package will be returned to our warehouse.

Uncollected packages

Packages that are not collected within the pickup period will be returned to our warehouse by the carrier. In such cases, we treat this as a return shipment. Shipping and return costs of €10.00 will be deducted from the refund amount.

Package not received?

If the track & trace shows that your order was delivered but you did not receive it, please report this to us. After 14 days from the stated delivery date, PostNL or Bpost will start an investigation. We will keep you informed during this process.

Incorrect address entered

If you provide an incorrect address that prevents successful delivery, you are responsible for any additional costs, such as reshipping fees.

Responsibility for Track & Trace

It is the customer’s responsibility to carefully monitor the tracking information. If a delivery is missed or the package is returned due to ignoring the tracking, the customer is responsible for any resulting costs and delays.

Questions about your order?

First, please check our Frequently Asked Questions. If your question is not listed, feel free to contact us at info@wonderspark.nl.