Return Policy

Did you receive the wrong or a damaged product? Please send an email right away to info@wonderspark.nl and we will resolve it quickly.

Not satisfied with your purchase? You may return the item within 30 days of receipt, as long as it is unused, unopened, and in its original condition.

Once we receive your return, you will receive a full refund of the purchase amount. Please note that return shipping costs are your responsibility. Items that have been used, opened, or damaged will not be accepted.

Uncollected packages are automatically processed as returns. In that case, €10.00 will be deducted for shipping and return costs, which will be subtracted from the refund.

How to Return Your Order

  1. Request a return form through our contact form.
  2. Print the form, fill it out, and include a photo of the items you are returning.
  3. Email the completed form and the photo to info@wonderspark.nl.
  4. Pack your items securely and clearly mark the package with “Returns”.
  5. Always use a trackable and insured shipping method.
  6. Send your track & trace code to us by email.

Important Return Conditions

  • Only unused and unopened items in their original packaging will be accepted.
  • Return shipping costs are the customer’s responsibility.
  • Items must be packaged securely to prevent damage during transport.
  • Returns without prior approval will not be processed.
  • We are not responsible for lost or damaged return shipments.

Easy in Three Steps

Step 1: Request the return form
Provide your order number, email address, and reason for return.

Step 2: Ship your package
Include the completed return form in the package. Use a trackable shipping method. You remain responsible until the package has arrived with us.

Step 3: Receive your refund
Once we have received your return, we will process your refund within five business days.

Need Help?

For questions or assistance, please email us at info@wonderspark.nl – we are happy to help.

Return Address:
Willemsparkweg 193, 1071 HA Amsterdam